Thursday, 1 August 2013
SBI Clerical Cadre Marketing Aptitude-Computer Knowledge Solved Paper
Posted on 20:33 by Unknown
Marketing Aptitude / Computer Knowledge
1. Cross-selling covers—
(A) Identifying customer needs (B) Matching the Products to customer needs
(C) Convincing the customers of Product benefits (D) Responding to questions and objections of customers
(E) All of these
2. A Prospect means—
(A) Any customer who walks into the Bank (B) An employee of the Bank
(C) A customer who is likely to be
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